We hope you are going to fall in love with your Mini Cools products, but if not and you wish to make a return for a refund, please make sure any product is unworn, in its original condition, with all tags and labels still attached, placed back in its box or protective packaging. The shipment cost of the return shall be borne solely by the customer. You can select your preferred shipment provider and return your product(s) within 14 days since order delivery.
Make sure the products are properly packed to ensure there will be no damage during transport and please use a shipment method with a tracking number. For claims or errors, Mini Cools takes additional charges. If customs and/or other additional costs arise these will be deducted from the credit invoice as well.
Once the return reaches our warehouse, it is processed and inspected within 30 days. Approved returns will receive full refund for returned item(s) using same payment method used when purchasing your order. You can expect it to be visible in your account within 5 working days. When we've accepted your return and transferred the money, you will receive an email from Mini Cools.
We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). If you have any questions or concerns you are always welcome to contact our customer service: [email protected]