Terms & Conditions

1. Introduction

The company is active in the field of retail sale of jewelry and accessories for children, such as, but not limited to: sunglasses, headbands, necklaces, barrettes etc.

This document (along with any document referenced herein) sets out the terms and conditions governing the use of this website (http://minicools.com/) and the purchase of products through this website (hereinafter the "Terms"), according to Law 2251/1994 for consumer protection and the presidential decree 131/2003 from the Directive 2000/31 EC for e-commerce.

Please read these Terms, the Cookies Policy and the Privacy Policy carefully (hereinafter referred to as "Data Protection Policies"), before you start using this website. By using or placing an order through this website, you agree to be bound by these Terms and the Privacy Policy, so if you do not agree, you should not use this website.

These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms in force at the time of drafting of the Contract (as defined below) are the ones applicable.

If you have any questions regarding the Terms & Conditions or Data Protection Policies you can contact us using the contact form.

The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

2. Our Details 

Selling products through this website under the brand name “MINI COOLS” is conducted by the company “MINI COOLS E.E.”, based in Athens, Greece, 41 Sokratous street, T.I.N. 801500878, Tax Office A Αthens.

3. Your Details and Your Visits to This Website

The information or personal data you provide to us is subject to processing under the Data Protection Policies pursuant to Law 4624/2019 pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April transposing into national law Directive (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016. By using this website, you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.

4. The Use of our Website

By using this website and / or placing an order through it, you undertake the following obligations:

  1. a. To use the website only to submit legitimate questions or orders.
  2. b. Do not place false or malicious orders. If we reasonably consider that such an order has been placed, we have the right to cancel it and inform the competent authorities.
  3. c. Provide us with your email address accurately and precisely, your postal address and / or other necessary contact details. You also agree that we may use this information to contact you if necessary (see the Privacy Protection Policy). If you do not provide us with all the information we need, we will not be able to promote your order.

By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

5. Availability of Services

The products offered through this website are available worldwide.

If you wish to order products from this site from another country other than Greece, you are welcome to do so.

6. How the Contract between us is drafted

The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation for information.

No contract will be deemed to have been concluded between us and you with respect to any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full.

To place an order, you will be asked to follow the purchase process and press the payment button. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders must be accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped ("Shipping Confirmation"). The contract for the purchase of a product between us (the "Contract") will be considered concluded only when we send you the Shipping Confirmation. The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.

7. Product Availability

All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order if you wish. If you do not wish to order such products, we will refund the amount you may have paid in full. There may be a shortage of product(s) in stock that has not been updated in the system and the product appears to be available. In this case you will be informed of the unavailability, by convenient means, such as e-mail or phone call based on the information you have provided to us.

8. Orders

8. 1. Order Rejection

We reserve the right to withdraw from this website any product at any time and/or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time in our sole discretion.

We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal of processing or acceptance of an order after we have sent you the Order Confirmation.

8.2. Modification of the order

No changes can be made after the order is completed. If the customer wants something like this, he should cancel his order, before completing it, and choose other products.

8.3. Order Delay

The order may be delayed for the following reasons:

The product has already been sold out and is not available. In this case, https://www.minicools.com will contact you to inform you and provide you with an alternative.

In periods of extreme weather events or strikes as well as in case of force majeure, which may affect the transport and delivery of your order. In such cases, and if possible, https://www.minicools.com will contact you as soon as possible to indicate if you wish to complete the order under these conditions.

When a problem arises in your order (eg in relation to the product, in relation to its payment, etc), but it is impossible to communicate with you by phone and/or by email because e.g. The information you entered is not properly updated.

At peak times (e.g., Christmas, Easter etc).

9. Delivery

Without prejudice to the provisions of condition 7 above on the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product(s) listed on the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or, if no delivery date has been set, within the estimated time period shown when choosing a payment method, and in any case within the maximum limit of thirty (30) days provided by law from the date of Order Confirmation. However, delays can occur in cases such as adapting 

products to customer requirements, depending on the delivery area or in unforeseen circumstances.

If for any reason we do not manage to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date, or cancel the order with a full refund.

For the purposes of these Terms, "delivery" shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical possession or control of the products, the which will be evidenced by the signing of the receipt of the order at the agreed delivery address.

9. 1. Costs for Shipping

Regardless of the method of payment (by credit/debit card or paypal), the costs of handling and shipping might differ, depending on the country to which the delivery will be made (see 9.3 below).

Our company cooperates with the companies ACS and DHL for the distribution of products worldwide. 

There might be additional costs when shipping outside the EU such as: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.

9.2. Shipping time

Shipping time varies depending on the country or region to which the product(s) are to be shipped.

Orders are estimated to arrive in 1-3 business days regarding Greece’s territory, 7-8 business days regarding Cyprus, 4-6 business days regarding Europe and 2-5 business days thereafter for the rest of the world. The above values are considered merely estimations and might differ due to various reasons. Please not that we do not deliver on weekends and local public holidays.

9.3. Cost

Mainly shipping costs are charged according to size and weight. More specifically: 

Standard delivery cost by ACS in Greece is €4 and express delivery cost by DHL is €10.

Standard delivery cost by ACS in Cyprus is €10 and express delivery cost by DHL is €20. Standard delivery cost by DHL in Europe is €10 and express delivery cost by DHL is €20. Express delivery cost by DHL worldwide is €25 for Zone 3 and 4, 27€ for Zone 5, €29 for Zone 6 and €37 for zone 7.

For more details visit the “Shipping” section on our website.

10. Delivery Inability

If, after fifteen (15) days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not related to our culpability, we will presume that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Contract, we will refund any payment we receive from you, excluding delivery costs, as soon as possible and in any case within forteen (14) days from the date on which the Contract has been terminated. Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, with which we are entitled to charge you.

11. Risk Transfer and Product Ownership

Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products.

Ownership of the products is conveyed to you either with the full collection on our part of all amounts due in relation to the product(s), including any shipping costs, either upon delivery and receipt (as defined above in term 9) if it takes place after collection.

12. Price and Payment

The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid. We are not obliged to supply you with any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in the event that the error in value is obvious and indisputable and can reasonably be recognized by you as an incorrect value.

The prices on our website include VAT but not any shipping costs, which will be added to the total price as shown in the immediately preceding step before the final confirmation and completion of the order.

Prices are subject to change at any time, however, without prejudice to any of the above, any changes will not affect orders for which you have already received an Order Confirmation.

Once you have selected all the products you want to buy, they will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can edit the details of your order. Also, if you are a registered user, the file with all your orders is available in the corresponding “My Account – My Orders” field. 

To minimize unauthorized access, your card details will be encrypted. With the confirmation of your order, we will charge the corresponding account of the card you used to complete the transaction.

The moment you press the payment button you confirm that your credit / debit card belongs to you or that you are the legal holder of it.

Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to conclude a Contract with you.

During the purchase process, before the payment stage, you can modify the details of your order. You must choose the payment method and also whether you want a receipt or invoice (if this option is available), before you place your final order.

Payment can be made via: 

  • The banking firm “Alpha Bank”: VISA, Mastercard, American Express, Diners Club, China Union Pay.
  • The electronic money institution “Viva”: VISA, Mastercard, American Express, Apple Pay, Google Pay, JCB, Bitpay, Wechat Pay, EPS, Giropay, Mulitbanco
  • PayPal: All available payment methods. For this payment method the customer will need to be transferred to the Paypal webpage. There he will have to follow the instructions he will find on the specific website and then complete his order in the online store https://www.minicools.com

All the above formalities apply in relation to the validation and approval of your card. 

13. Purchase Without Registration / Purchase As A Guest

This website also allows shopping through the "buy as a guest" feature.

This way of buying requires only the necessary data for the processing of your order.

14. Value added tax

According to the applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).

In this context, upon purchases for deliveries within EU and in accordance with Chapter I of Title V of Directive 2006/112 / EC of the European Council of 28 November 2006, on the common system of value added tax, as incorporated in the Greek VAT Code, as a place of supply will be considered the Member State of the address where the products are to be delivered. VAT charges are determined by the respective law as it is in force at the time of the transaction.

If you shop in the EU for your personal use, you will only have to pay VAT once, in the country from which you shopped.

15. Return Policy

15.1 Legal Right of Withdrawal

If you trade as a consumer, you may withdraw from the Contract within fourteen (14) calendar days unjustifiably.

The withdrawal period shall expire after the expiry of forteen (14) calendar days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of ordering more products after the expiration of fourteen (14) calendar days from the day you or a third party designated by you, other than the carrier, has acquired physical possession or control of the last product.

To exercise the right of withdrawal, you can either notify us by post to the address referred to in clause 2, or by sending an email to the address: [email protected]. You can also use the withdrawal form that appears in the Appendix attached below, without being required to do so.

In order to withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. As a consumer you return the goods or transfer them to us, without undue delay and definitely within fourteen (14) calendar days from the day on which you announced your decision to withdraw from the contract in accordance with article 3Z of law 2251/1994. The deadline is met if you send us the goods back before the expiration of the deadline of fourteen (14) calendar days.

As a consumer you only bear the direct cost of returning the goods.

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and function of the goods.

If you withdraw from this Agreement, we will return to you without delay and in any case within fourteen (14) days from the day we were notified of the withdrawal, all payments we have received from you, not including delivery costs. The return will be made with the same payment method you used for the original transaction. Subject to the above, however, we can withhold the return or until we receive all the products back.

You will be charged the immediate cost of returning the products.

You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.

Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in exactly the same condition as it was delivered or if it has been damaged. Therefore, you need to take proper care of the product(s) while they are in your possession. You must return the products intact and in excellent condition using or including their original packaging, instructions and any other documents that may accompany the products (e.g., Invoice Receipt, Retail Receipt, marketing material or any other promotional material, etc.). In any case, you must return the products together with the receipt you received upon delivery.

Upon withdrawal, the corresponding products must be returned as follows:

Returns by courier company

If you choose to return a product through a courier company, you should contact us via email via our online contact form, so that you can inform us about your action so that we too are aware and able to organize the receipt of the product(s). In addition, you should know that you will be charged with the shipping costs, based on the price list of the respective courier company, which you may choose. In any case, you must return the product in the same package as you received it.

Thus, if you wish to send items back, you may contact us for a competitively priced return using DHL or ACS couriers. The return cost will be deducted from the refund once the return is processed and accepted at our warehouse. Otherwise, you may select your own shipment method. Make sure the products are properly packed to ensure there will be no damage during transport and please use a shipment method with a tracking number. For claims or errors, “MiniCools” takes additional charges. If customs and/or other additional costs arise these will be deducted from the credit invoice as well.

Please note that if you wish to return the goods to us in any other way (such as at the recipient's expense), we have the right to charge you for any direct costs that we may incur in order to receive the products in the manner you selected.

Once the return has been received at our warehouse, it is processed and inspected within thirty (30) days. Approved returns will receive full refund (excluding delivery costs) for returned item(s) using same payment method used when purchasing your order. You can expect it to be visible in your account within five (5) business days. When we've accepted your return and transferred the money, you will hear from us.

You are responsible for the cost and risk of the products being returned to us as described above.

Should you have any questions, you can contact us via our online contact form or at the email [email protected].

We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). If you have any questions or concerns you are always welcome to contact our customer service at [email protected].

15.2. Returns of Defective Products

In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect and we will give you instructions for further actions. You must return the product together with the receipt you received upon delivery of the product(s). We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within fourteen (14) days from the day we would confirm by e-mail or phone call that you are entitled to a refund or replacement of the defective product.

In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made in the same way as the payment at the time of purchase. Your legal rights in accordance with applicable law are not affected.

16. Discount Codes, Coupons and Promotions

In case of a discount coupon, the user must take into account that the discount coupons have a specific duration and are placed on the order completion page. Only one discount coupon can be used in each order.

The various product offers displayed in this online store are valid until stocks last and only for the time period set for the promotion.

17. Liability and Disclaimer

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product.

Without prejudice to the above, our liability is not excluded or limited to the following cases:

  1. a. In the event of death or personal injury due to our negligence,
  2. b. In the event of fraud or fraudulent deception from our part, or
  3. c. In any case where it would be illegal or unfair on our part to exclude or limit, or attempt to exclude or limit, our liability.

All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, other than warranties provided by law. In this light, if you trade as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. The products are considered to comply with the Contract when: a) they are the same with the description and have the same quality described by us on this website, b) are suitable for the purposes for which such products are normally used, and c) have the quality that is considered normal in products of the same kind and which is reasonably expected. To the maximum extent permitted by law, we waive all warranties, except those in favor of consumers and users who can not be legally excluded.

What is provided in this term does not affect your rights as a consumer or user, nor your right to withdraw from the Contract.

18. Copyright

You acknowledge and agree that all copyrights, trademarks and all other copyrights in relation to all material and content provided as part of the Website, belong at all times to us or to those who grant us their license. Use of this material is permitted by you only to the extent expressly approved by us or its licensors. This does not prevent you from using this website to the extent required to make a copy of an order or the details of the Contract.

19. Viruses, Piracy and other Cybercrime

You may not misuse this site by knowingly transmitting viruses, "trojan horses", "worms" and other malicious software or materials that are malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database linked to our website. You undertake the obligation not to attack the website through denial-of-service attack or through distributed denial of service attack.

Violation of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such a breach, your right to use this website will be terminated immediately.

We take no responsibility for any loss or damage caused by a denial-of-service attack, viruses or other malicious software or technologically harmful material which may infect your computer, its components, data or any other material due to the use of this website or the downloading of material contained therein or similar material from another website to which this website refers.

20. Links in our Website

Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or resources is in no way under our control. Therefore, we take absolutely no responsibility for any loss or damage that may be caused by the use of these links.

21. Advertising

“Mini Cools” is not responsible in any case for the communication of the visitor with the third-party service providers that may advertise or are advertised at https://www.minicools.com and for any commercial transaction that may arise from the relationship between them.

22. Written communication

Current legislation requires that some of the information or updates we send you be in writing. When you use our website, you accept that the communication with us will be done mainly in electronic form. We will contact you via e-mail or provide you with information by posting announcements on our website. For contractual reasons, you agree to this form of electronic communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirements under which such communication must be made in writing. This term does not affect your legal rights.

23. Transfer of Rights and Obligations

The Agreement between you and us is binding on both you and our respective licensees and transferees.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition does not affect your legal rights as a consumer nor cancel, reduce or otherwise limit any express or implied warranty we may have provided you with.

24. Events of Force Majeure

We will not be held accountable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure).

A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following:

  1. a. Strikes or other trade union actions.
  2. b. Social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  3. c. Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster.
  4. d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
  5. e. Inability to use public or private telecommunications networks.
  6. f. Acts, decrees, laws, regulations or government restrictions.
  7. g. Any strike, damage or accident of the shipping and postal services or other means of transport.

The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.

25. Waiver of Rights

If at any time during the validity of a Contract we do not seek strict fulfillment on your part of any of your obligations under the Contract or any of these terms and conditions, and / or if we fail to exercise any of the rights or remedies which we are entitled to under the contract or under these Terms, this does not constitute a waiver of or limitation of such rights and remedies and does not relieve you of your obligation to comply with such obligations.

Our waiver of an individual claim does not constitute a waiver of any similar claim in the future.

Any waiver by us of any of these Terms or of the rights and remedies we have under the Agreement shall not be deemed to be valid unless expressly stated to be a waiver and notified to you in writing.

26. Partial Invalidity

If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any degree, those terms or provisions will be separated to such an extent from the other terms and provisions, which will continue to apply to the maximum extent permitted by law.

27. Full Agreement

These Terms as well as any document expressly referred to in them constitute the entire agreement between the Contracting Parties regarding the subject of each Contract and supersede any prior written or oral agreement, conciliation or settlement between the parties.

Both parties acknowledge that, for the conclusion of the Contract, neither party relied on any statement, commitment or promise which may have been provided by the other party or implied orally or in writing during the negotiations between us prior to this Agreement, unless otherwise expressly provided in these Terms.

Neither party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement was made with deceit) and the exercise of remedies from the other party will only be permitted for any breach of the Agreement, as provided in these Terms.

28. Right to Modify these Terms

We reserve the right to revise and modify these Terms at any time.

By the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless any modification to these policies, our Terms or the Privacy Policy is required to be made by law or government authority, in this case any changes will also apply to orders you placed before the changes.

29. Law and Jurisdiction

The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law.

Any dispute arising out of or relating to the use of the Website or such Contracts is subject to the non-exclusive jurisdiction of the Greek courts.

If you enter into a contract as a consumer, this clause does not in any way affect your legal rights.

30. Comments and Suggestions

Your comments and suggestions are always welcome. Please send us your comments and suggestions through our online contact form.

If as a consumer you consider that your rights have been violated, you can address your complaints to us by sending an email to the address: [email protected] with the aim of an out-of-court settlement.

In the same context, if the purchase between us has been made through our website, we inform you, as required by European Regulation 524/2013, that you have the right to seek redress for your consumer dispute with us through the online out of-court settlement platform at http://ec.europa.eu/consumers/odr/

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